Terms of Service

Last revision: (last update February 04 2025)

  1. Introduction

1.1 These General Conditions of Use govern the relations between bookstmartin.com and any individual accessing or using the Site to explore or benefit from any content or service made available on the site.

1.2 Only individuals who have the legal capacity to form legally binding contracts are authorized by bookstmartin.com. Consequently, the services offered on the Site are only accessible to people aged 18 and over.

  1. General provisions

2.1 This Site functions as a platform where Travelers can explore seasonal rental offers made available by property owners or managers; Bookstmartin.com is not a party to any contracts entered into between Guests and Hosts.

2.2 Hosts are fully responsible for complying with local laws and tax obligations in relation to their Seasonal Rentals. Travelers are also required to comply with all applicable local laws when booking or occupying a Seasonal Rental. Bookstmartin.com has no liability to travelers with respect to Seasonal Rentals booked, so legal recourse will be made only against the Host of the Seasonal Rental.

  1. Reservations and Payments

3.1 To make a reservation, travelers must follow the online reservation process on the Site, which allows them to select a Seasonal Rental, verify the total price of the reservation, and confirm the reservation by submitting the required information and making payment.

3.2 By booking a Seasonal Rental on the Site, you agree to pay all fees associated with that reservation, including but not limited to the price of the Seasonal Rental, taxes and service charges. These charges will be displayed before you confirm your reservation.

3.3 Bookstmartin.com uses third party payment service providers known worldwide for their reliability to process transactions (STRIPE and PAYPAL) To guarantee the security of your transactions, BookStMartin never has access to your online payment data.

3.4 Reservations are only confirmed when you receive a confirmation email from bookstmartin.com. If you do not receive this email, please contact bookstmartin.com customer service before taking any further action.

3.5 Travelers are responsible for reading and understanding the Seasonal Rental cancellation conditions before making a reservation. Bookstmartin.com is not responsible for any fees associated with canceling a reservation.

  1. Traveler Responsibilities

4.1 Travelers are responsible for leaving the Seasonal Rental in the condition in which they found it, except normal wear and tear. They are also responsible for the actions of all people accompanying them or whom they invite during the stay.

4.2 Guests are required to comply with all rules and policies of the Hosts, including rules regarding pets, noise, number of people allowed in the Seasonal Rental, and non-smoking.

4.3 In the event of damage to the Seasonal Rental or its contents during your stay, you agree to reimburse the Host for the cost of repairs or replacement of the damaged items.

  1. Complaints and Disputes

5.1 If there is a dispute between you and a Host, you are encouraged to try to resolve the matter amicably with the Host. If you are unable to resolve the problem, you may notify bookstmartin.com of the dispute by contacting our customer service.

5.2 Bookstmartin.com may, but is not obligated, to provide assistance in resolving disputes between Guests and Hosts. You understand and agree that bookstmartin.com is not responsible for the acts, omissions, errors, representations, warranties, breaches or negligence of Hosts, and that bookstmartin.com has no obligation to provide a refund of any amounts paid by you to any Host.

5.3 In the event of a dispute with bookstmartin.com, you agree to negotiate in good faith with us before initiating legal proceedings. If the dispute cannot be resolved through negotiation, you agree to submit the dispute to the exclusive jurisdiction of the competent courts.

  1. Limitation of Liability

6.1 To the extent permitted by law, bookstmartin.com, its affiliates, directors, employees, agents or other representatives shall not be liable for any indirect, consequential, exemplary, punitive, special or incidental damages, including but not limited to limit, loss of profits, data, use, goodwill, or other intangible losses, resulting from or in connection with your access to, use of, or inability to use the Site and related services.

6.2 bookstmartin.com’s total liability to you for all claims arising out of or in connection with the use of the Site and related services, whether in contract, tort or otherwise, will not exceed the amount paid by you to bookstmartin.com for use of the Site and associated services during the twelve months preceding the event giving rise to the complaint.

  1. Applicable law

7.1 These T&Cs are governed by the laws of the jurisdiction in which bookstmartin.com is registered. You agree to submit to the exclusive jurisdiction of the competent courts in that jurisdiction to resolve any dispute arising from or in connection with these Traveler T&Cs.

  1. Changes to the T&Cs

8.1 Bookstmartin.com reserves the right to modify these T&Cs at any time, at its sole discretion. Modifications will come into force immediately after their publication on the Site. By continuing to use the Site after the modifications have been published, you agree to be bound by the modified Traveler T&Cs. If you do not accept the changes, you must stop using the Site.

  1. Contact us

9.1 Support

For any questions or concerns regarding these T&Cs, do not hesitate to contact our customer service via the contact details available on the site.

Editing the site
This site, accessible at the URL www.bookstmartin.com (the “Site”), is published by:
LA PETITE AGENCE, company registered with the RCS of BASSE-TERRE under number Basse-Terre B 915 308 225, whose head office is located at 3 rue Caraïbes c/o Dom&Iles Hope Estate 97150 SAINT MARTIN
Contact us

By telephone: (+590) 690.22.23.24
By email: info@bookstmartin.com
By mail: 3 rue Caraïbes c/o Dom&Iles Hope Estate 97150 SAINT MARTIN
Personal data
The processing of your personal data is governed in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”).

GENERAL CONDITIONS OF RENTAL

BOOKING
By booking on the bookstmartin.com website, you acknowledge having read and accepted these general conditions which apply by checking the dedicated box on the final reservation module. You also acknowledge that you are not a minor or legally incapable of entering into a contract; proof of identity will be required to confirm the reservation.

 

PAYMENT
The reservation will only be effective when the deposit payment (10% of the total rental price) is validated and after an invoice has been issued by the agency. The balance must be paid no later than 30 days before arrival.
If you book less than 30 days before your arrival, the total price of the stay is to be paid in full upon booking.
Any failure to pay the balance within these deadlines will constitute cancellation. The rental price is expressed in euros and is inclusive of all charges unless otherwise stated. For reservations made by mail, telephone or internet, travelers does not benefit from the withdrawal period, in accordance with article L.121-20-4 of the Consumer Code relating in particular to the provision of accommodation services provided on a specific date or at a specific frequency.

 

CANCELLATION BY THE TENANT

Flexible Cancellation Policy (last update August 15 2024)

If you need to cancel your reservation, you must do so by email. Understanding the value of flexibility, our cancellation policy is tailored to accommodate your plans, ensuring you can book your stay with peace of mind.

. Cancel Up to 30 Days Before Arrival and receive a full refund.
. Cancellations within 30 days of arrival are not eligible for a refund.
. If you do not show up or if you leave the accommodation prematurely: no refund.

 

 CANCELLATION BY OWNERS

The owners can cancel the contract before the start of the stay in the event of exceptional circumstances (illness, death, fire, etc.). In this case, we will refund all monies paid and we will not be liable for any further damages.

ARRIVAL AND DEPARTURE OF THE RENTAL

Once your reservation is fully paid, you will receive an email with all the necessary details for your stay, including the address, contact information, and other important instructions.
Arrival and departure times are mentioned in the announcements, they must be respected. You must leave all keys in the apartment when you leave. If you lose keys, you will have to pay for their replacement.

ACCOMMODATION
The listings offered are only intended for tourist or private vacation use. It is strictly forbidden to organize commercial or professional activities or parties without our agreement or that of the owners. You cannot exceed the maximum number of people allowed in the accommodation. If you do, BookStMartin or the owners reserve the right to cancel the reservation.

SECURITY DEPOSIT
Depending on the accommodation, you may be required to pay a security deposit, the amount of which is specified in the rental contract. The deposit will be used to cover any damage you may cause.

 

ENTRY INTO THE PREMISES – YOUR RESPONSIBILITIES
You must check the condition of the accommodation and household appliances upon arrival and report any complaints within 24 hours.

All claims or complaints regarding the property must be reported immediately during your stay. Any issue must be communicated on-site to BookStMartin or the property manager, who will make every effort to resolve it as quickly as possible.
No refund or compensation can be claimed after departure for an issue that was not reported during the stay.

HOUSEHOLD SERVICES
Before your arrival, the complete cleaning of the property is carried out. You must leave the rental clean when you leave, even if the final cleaning service is included. The accommodations must be left clean and in good condition.

Care for the Property

Please note that as guests, you’re expected to look after the rental property. Any damages that occur during your stay will be your responsibility. We trust you’ll treat the home with the same respect as if it were your own.

 

INSURANCE
The owner and/or his representative cannot be held responsible if you suffer theft, damage to your property, a criminal act or an assault in the rented accommodation, whether you are the victim or the perpetrator. It is your responsibility to take the necessary precautions to protect your valuables, avoid accidents and insure yourself against risks that fall under your rental liability or that cover your personal property. We advise you to check if your “home” insurance covers your liability in the event of a problem during your rental.

 

DESCRIPTION OF RENTALS
We carefully detail each property we offer and we strive to ensure that the descriptions and photographs we provide are true to life. However, minor changes may occur. Indeed, in the interest of improvement and for your comfort, the owners reserve the right to make modifications to the specifications of the accommodation if they deem them necessary, to ensure the smooth running of the stay.

While we endeavor to ensure that the presentation of each property accurately reflects its current state, we cannot be held responsible for any discrepancies or modifications that may occur due to external factors beyond our control, such as environmental changes, construction work in the vicinity, or alterations made by the owners after the photographs were taken or descriptions were written.
We do not directly manage or collect guest reviews on our platform. However, property owners have the right to display reviews originally published on third-party platforms for informational purposes. These reviews remain the property of their respective platforms and original authors.

By agreeing to our terms and conditions, you acknowledge and accept that we cannot be held liable for any changes or inaccuracies in the property descriptions or photographs that may affect your stay.

ACCESS TO RENTAL
The owner can access the rental in case of force majeure or for maintenance purposes, by informing you in advance.

 

GUESTS PRIVILEGES
As part of your stay, we are delighted to offer you access to exclusive benefits through our partnerships with trusted local businesses. These privileges are designed to enhance your experience with special rates, offers, and unique services.

While we strive to maintain an up-to-date list of partners and privileges, please note that changes in ownership, management, or internal policies within these businesses may occasionally occur without our knowledge. In such cases, BookStMartin cannot be held responsible for any modifications or interruptions to the offers provided.

Our goal is to ensure a seamless and enjoyable experience, and we appreciate your understanding should unforeseen changes arise.

RESPONSIBILITIES OF THE AGENT AND THE OWNER
The owner undertakes to make available to the client the rented accommodation in accordance with the description. The owner and/or his agent cannot be held responsible for death or personal injury, loss, breakages or delays beyond their control. Interruptions in the operation of general public services in St. Martin (such as water, electricity, or internet) do not warrant a rent reduction or refund.
The owner and/or BookStMartin are not responsible for noise pollution or disturbances from outside.

The presence of tropical insects (such as ants, mosquitoes, or lizards) is a natural occurrence in the Caribbean and does not constitute a defect in the rental property.
Despite regular pest control treatments, it is not possible to fully eliminate these environmental factors. BookStMartin and property owners cannot be held responsible for the presence of insects, and no refunds or compensation will be granted in relation to this matter.

Any request for a refund or commercial gesture remains at the sole discretion of the property owner. BookStMartin acts exclusively as an intermediary and does not have the authority to grant refunds, discounts, or any form of compensation on behalf of the property owner.

By making a reservation, the guest acknowledges that the rental contract is established directly between the property owner and the guest. BookStMartin is not a party to this contract and assumes no responsibility for any financial claims, rental disputes, or compensation requests.

APPLICABLE LAWS
The rental conditions and rental contracts are subject to French law. These general conditions of sale by internet can be modified at any time and/or supplemented by our services and the new version will apply automatically for all customers.

By making a reservation on our platform, or through direct communication such as email or phone, you certify that you have read, understood, and accepted our Terms & Conditions.